Effective Date: 12-5-2025

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from www.pouchain.it (“our site”), operated by Soccer Commerce B.V., the official e-commerce partner of Pouchain Sportswear.

By using our site, you agree to the terms of this policy.

1. Who We Are

Soccer Commerce B.V.
Registered in the Netherlands
We act as the Data Controller for any personal data collected through this website.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identification data: name, address, email address, phone number

  • Order details: products ordered, delivery preferences, billing and shipping addresses

  • Payment data: masked card details (via secure payment provider – we do not store full card data)

  • Technical data: IP address, browser type, device type, operating system

  • Usage data: how you interact with our site (e.g., pages viewed, time spent)

  • Marketing preferences: your opt-in/out choices for newsletters and promotions

We do not knowingly collect data from children under the age of 16.

3. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders

  • To communicate with you about your order or account

  • To respond to enquiries and provide customer service

  • To personalise your shopping experience

  • To send marketing communications (only if you have consented)

  • To improve our website, services, and customer experience

  • To comply with legal and regulatory obligations

4. Legal Basis for Processing

We rely on the following legal bases under the General Data Protection Regulation (GDPR):

  • Contractual necessity: to process your order and deliver goods

  • Consent: for marketing communications

  • Legal obligation: for invoicing and tax purposes

  • Legitimate interests: to improve our website and services (where your rights do not override these interests)

5. Sharing Your Data

We share your personal data only when necessary:

  • With trusted third-party service providers (e.g., payment processors, delivery partners)

  • With IT and hosting providers

  • With public authorities when required by law (e.g., for tax or fraud investigations)

We never sell your data to third parties.

6. International Data Transfers

Where your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards are in place (e.g., EU Standard Contractual Clauses) to protect your privacy.

7. How Long We Keep Your Data

We retain your personal data only as long as necessary for the purposes outlined above, including legal and accounting requirements. For example:

  • Order and invoice records: up to 7 years

  • Customer service emails: up to 2 years

  • Newsletter consent data: until you unsubscribe or withdraw consent

8. Your Data Protection Rights

You have the following rights under the GDPR:

  • Right of access – to see what personal data we hold about you

  • Right to rectification – to correct inaccuracies

  • Right to erasure – to request deletion of your data (in certain cases)

  • Right to restrict processing – to limit use of your data

  • Right to data portability – to request your data in a usable format

  • Right to object – to object to data use based on legitimate interest

  • Right to withdraw consent – for marketing or other consent-based processing

To exercise any of these rights, contact us at: customerservice@pouchain.it

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Cookies

We use cookies and similar technologies to enhance your experience, track usage, and support the functioning of our webshop. For more information, please see our Cookie Policy.

10. Security

We use appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse. This includes secure payment gateways, HTTPS encryption, and limited access to customer data.

11. Third-Party Links

Our site may contain links to third-party websites. This Privacy Policy does not apply to those sites. Please consult their own privacy notices.

12. Changes to This Policy

We may update this policy from time to time. The most current version will always be available on our website. Changes will become effective upon posting.

13. Contact

For questions or concerns about this policy or your data, contact:

Soccer Commerce B.V.
Email: customerservice@pouchain.it
Subject line: “Privacy Enquiry”