These terms and conditions (the “Terms”) govern the sale of any products (“Products”) listed on our website www.pouchain.it (“our site”) to you as a consumer. These Terms, together with our Privacy Policy, Delivery & Returns Policy, and any other policies referenced herein, form the contract (“Contract”) between you and Soccer Commerce B.V., the official e-commerce operator for the brand Pouchain Sportswear.
Please read these Terms carefully before placing an order. By using our site and placing an order, you agree to be bound by the Contract.
Last updated: [insert date of publication]
1. Information About Us
1.1 This website is operated by Soccer Commerce B.V., a private limited company registered in the Netherlands.
Chamber of Commerce (KvK) number: 2736887
Email: customerservice@pouchain.it
1.2 Pouchain Sportswear is a registered trademark. Soccer Commerce B.V. operates the webshop as an authorised partner of the brand.
2. How to Contact Us
To cancel an order, submit an enquiry or file a complaint, you may:
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Use the contact form at www.pouchain.it/contact
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Email us at: customerservice@pouchain.it
All correspondence should include your name, order number, and contact details.
3. Products
3.1 Product images are for illustrative purposes. Colours may vary due to screen settings.
3.2 All product descriptions, sizes, weights, and dimensions are approximate.
3.3 Packaging may differ from images shown.
3.4 Some products are fashion items and may not be suitable for sports activities. Please ensure suitability before ordering.
4. Use of Our Site
Your use of www.pouchain.it is governed by our Terms of Service and Privacy Policy. By using our site, you agree to these terms.
5. Contract Formation
5.1 After placing an order, you will receive an email acknowledging receipt. This does not constitute acceptance.
5.2 The contract is formed once we confirm acceptance by email. Only then is the order legally binding.
5.3 If a Product is unavailable, incorrectly priced, or cannot be delivered, we reserve the right to cancel your order and issue a full refund.
6. Right to Cancel
6.1 If you are a consumer, you have the legal right to cancel within 14 days of receiving the Product. Details and procedures are outlined in our Returns Policy.
6.2 Refunds will be issued within 14 days of receipt of returned items, subject to inspection.
6.3 Return costs are your responsibility unless the Product is defective or misdescribed.
7. Delivery
7.1 Delivery timelines will be communicated via email.
7.2 Products become your responsibility once delivered.
7.3 Ownership passes to you once full payment is received.
8. International Deliveries
8.1 We deliver to selected countries. Please see the Delivery & Returns Policy for more.
8.2 Orders to non-EU countries may be subject to customs duties and taxes, which are your responsibility.
9. Prices & Payment
9.1 Prices include VAT (where applicable) and are listed in euros (€).
9.2 Delivery charges are shown during checkout.
9.3 We accept major credit/debit cards (including Apple Pay and Google Pay).
9.4 If a pricing error is obvious and unmistakable, we are not obliged to honour the incorrect price.
10. Our Liability
10.1 Nothing in these Terms excludes our liability for:
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Death or personal injury caused by our negligence
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Fraud
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Product liability under Dutch or EU law
10.2 We are not liable for indirect losses such as loss of income, business or goodwill.
10.3 Our total liability is limited to the amount you paid for the Product.
11. Events Outside Our Control
11.1 We are not liable for delays or failures caused by events outside our control, such as natural disasters, strikes, or transport disruption.
11.2 If such an event affects your order for more than 30 days, you may cancel it and receive a full refund.
12. Communications
12.1 All communications must be in writing, via email or post.
12.2 Our email address for all communication: customerservice@pouchain.it
13. Other Legal Terms
13.1 These Terms may be updated at any time. The version in force at the time of your order will apply.
13.2 We may transfer our rights and obligations under these Terms to another organisation.
13.3 If any part of these Terms is held to be invalid, the rest will remain enforceable.
13.4 Dutch law applies. Any disputes will be handled by the competent courts of the Netherlands, unless mandatory consumer law in your country of residence provides otherwise.